Privacy Policy
Last updated : 2/26/2026
1. Data Controller
RideUp operates the "RideUp" web and mobile service.
Privacy Contact: privacy@rideup.app.
Support: support@rideup.app.
2. Collected Data
Depending on your usage, we may process:
- Account: email, ID, first/last name, photo (if provided via third-party), role (manager/driver).
- Driver Profile: phone, vehicle (type/capacity), status, documents (if required).
- Rides: pickup/drop-off, date/time, price, passengers/luggage, payment, history.
- Technical: logs, IP, browser/device info, push tokens (e.g., FCM), cookies/localStorage.
3. Purposes
- Provide the service (authentication, ride display/management).
- Secure the platform (fraud/abuse prevention, audit).
- Manage payments/commissions/bonuses and support.
- Send transactional notifications (email and/or push depending on your settings).
- Improve reliability (diagnostics, performance).
4. Legal Basis (GDPR)
- Contract performance (providing the platform).
- Legitimate interest (security, abuse prevention, improvement).
- Legal obligations (accounting, compliance).
- Consent where required (e.g., browser/app push notifications).
5. Sharing
We share data only when necessary for the operation of the service, with service providers (hosting, email, notifications, payment, mapping) and, if necessary, with authorities if required by law.
6. Retention
We retain data for as long as necessary to provide the service, for security, and to comply with legal obligations, then delete/archive it according to applicable periods.
7. Your Rights
You can request access, rectification, erasure, limitation, opposition, and portability (according to applicable law). To exercise your rights: privacy@rideup.app.
8. Cookies & Local Storage
We use cookies/local storage for session management, security, preferences, and certain technical metrics. You can control these settings via your browser.
9. Updates
This policy may evolve. The last update date is indicated at the top of the page.